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By Hasanat Dewan, Global Head of Global Technology and Operations, Russel Investments
Steering transformational initiatives within your business environment that typically required ITOver the last three years, as part of our normal due diligence, we’ve undertaken a comprehensive review of the benefits and costs of technology off-shoring. We have found that in addition to the well-known benefits, there were a number of “soft costs” such as data licensing, connectivity, software costs and server/ storage costs. Another transformative area has been IT infrastructure and related services. Following a detailed assessment two years ago aimed at understanding the costs and benefits of managing most of these services internally, we found that a more optimal arrangement might be to leverage commercial offerings that intelligently package core data center services with networks, desktop, mobile and a service desk. Some of the things done to elevate IT’s relation with the business Russell has introduced a “stage gate” review and approval process for all technology projects. The review-level maps to the estimated amount of spending and the strategic impact of each project. We have also placed great emphasis across Russell’s IT organization on building solid relationships with our business clients in order to be more effective strategic partners. We’ve also created a new senior role category called “Head of Business Technology”.