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By David H. Robinson, SVP & Chief Information Officer, Lockton
Manner in which data is used to head off problems and complications before they happenThe demand for data and strong data analytics continue to grow. As better tools and services come into market, the ability to get powerful analytics out to decision makers is becoming easier. Even with terms such as big data, our customers have new expectations for services and value added relationships. At Lockton, we use data analytics to bring an entirely new level of detail and visibility about our clients’ business, insurance market trends, and our own business trends. Thoughts on how IT strategic planning supports organization-wide efforts to improve quality, cut costs and improve efficiency in the financial sector Our strategic planning is an ongoing improvement process to assure that IT spending and priorities are in alignment with the business. Our plan includes bringing our global organization closer and unified as one team. Everyone in my position has the responsibility to improve quality, lower costs, and improve efficiencies. Beyond these we must also help mitigate risk and find new tools that help drive revenues.